Privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or register for a service at https://www.thehitchcompany.com or https://www.thehitchcompany.co.uk (the “Site”). Hitchcorp Limited (“The Hitch Company,” “we,” and “us”) respects the privacy of its users (“you”) and has established this Privacy Policy to show its commitment to protecting your privacy. This Privacy Policy explains the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website and our services. By using https://www.thehitchcompany.com or https://www.thehitchcompany.co.uk (and its pages) you are accepting the practices described in this Privacy Policy. We reserve the right to change this policy at our own discretion without notice.


Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 
The personal information which you voluntarily provide, is collected when registering your interest for our Service and when participating in activities e.g.  posting messages on our social media platforms, entering competitions, contests or giveaways or contacting us. 
By providing sensitive data to us, you consent to the collection, use and disclosure of sensitive data as permitted by applicable privacy laws. We may also collect your location information with your consent. This may be collected by us through a website or other online services. 
When you use our service, you give us authorisation to collect, analyse and retain data related to the provision of the Service. The personal information you provide us through our Service may be sent to servers located in other countries around the world where data protection laws may differ. 
When you visit our website, the information we collect about the visit does not identify the user personally. We may gather information such as the user’s browser. Other information may also be amassed regarding the user’s session on our website such as the date and time of the visit and the pages viewed. 
We may also collect information from you from our social media platforms, networking events or online events. 
You may also voluntarily provide us with personal information when you purchase something on our website or in one of our promotions. 
The personal or sensitive information we collect from you voluntarily will vary depending on the context of your interactions with us and the service that we are providing to you. This may include, but is not limited to, the following data:

  • Identity data including your name, date of birth and gender.
  • Contact data including your country, city location, email address and phone number.
  • Transaction data including your debit/credit card number when you make a payment to us.
  • Profile data including purchases made by you, preferences, feedback, survey responses and any usernames.
  • Other dates such as wedding anniversaries.
  • Usage data including how you use our website, products and services.
  • Marketing data including your preferences in receiving marketing from us.
  • Technical data including internet protocol (IP) address, login data, browser type and technology used to access this website
  • Data provided to us voluntarily on our social media platforms or one of our social networking events or online events or mobile applications, this may include your name, profile picture, likes, location, comments, friends list.

Hitchcorp LTD  does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How we use the information
We will use the information you provide to:

  • Send you promotional materials or other communications, if you so elect.
  • Provide the products or services you (or your company) have requested and operate features on our site.
  • Process your payment transactions and/or any gift card transactions.
  • Create and manage your online account, including access to your online purchase history.
  • Chat with you and/or respond to your queries.
  • Post your service reviews.
  • Communicate with you about, and administer your participation in: special events, contests, promotions, loyalty programs, surveys and other offers.
  • Operate and communicate with you about our social media pages.
  • Operate, evaluate and improve our business (including developing new services; enhancing and improving our services; managing our communications; analysing our service).
  • Comply with applicable legal requirements, relevant industry standards and our policies.

  
We may also use this data in other ways for which we will provide notice at the time of collecting. 
Non-personally identifiable information (non-PII) is also collected to allow us to analyse how our website is used and to improve our content, our service and the service which the website is providing. 
Personally identifiable information is also collected for our analysis to improve the overall content of our website and our services  
Hitchcorp Limited owns the amassed information and we will not sell, trade, or rent the information to others. We may use the information to continue contact with our users. This may include contact such as follow-up calls, e-mails, or mail to follow-up on the contact made or to provide some marketing information about our promotions, new services, or important website changes. Hitchcorp Limited may share this information with its business partners for the specific purpose of a promotion or service offering. 
  
Cookies - What are they and how are we using them? 
We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser, and stored by the browser. This identifier is then sent back to the server each time the browser requests a page from the server. 
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website. 
Cookies can't harm your computer. 
Our site uses cookies to distinguish you from other users of our site. This helps us provide you with a good experience when using our site and also allows us to improve our site. By continuing to browse the site, you agree to our use of cookies. 
We also use cookies to help us with google analytics which helps us compile data on how the website is being used. It doesnt gather data that allows us to identify you individually. 
Some of our partners may use some sort of tracking images to gather anonymous order information. Only anonymous order details are sent to our partner, Commerce Connector. User Details or any personally identifiable information of any kind is not transmitted. 
A persistent cookie consists of a text file which has been sent by a web server to a web browser, which will be stored by the browser and will remain valid until its expiry date (unless it has been deleted by the user before the expiry date). However a session cookie will expire at the end of the user's session when the web browser has been closed. 
This data is not used to target you with any advertising or marketing or promotional material, or to modify the behaviour of the web site and the way it works, based on any data we hold. The data we have of you personally we make use of to process orders you place on the system or responding to any messages you might send us through the website. Also, if you opt in to our mailing list we may email you from time to time but you can opt out of these mailings at any time. 
As the cookies we use in this website do not have any impact on your privacy, we  assume that you are happy to receive these cookies from our website. However, if this is not the case, most internet browsers may provide settings that will allow you to refuse to accept these cookies. If you would like more information about this, please visit www.aboutcookies.org. Also, if you do decide to disable cookies you will still be able to view and browse our website. If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. 

Protecting your information 
Hitchcorp Limited maintains industry standard level methods such as firewalls, intrusion monitoring and passwords to protect electronic information.  
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Sharing your personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store-- you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site-- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Links to external websites 
Some of our external links may be to other internet websites which also offer commercial services, such as online purchases. The inclusion of such a link to an external website from our website (www.thehitchcompany.com or www.thehitchcompany.co.uk) should not be understood to be an endorsement of that website or the website's owners (or their products/services). 
  
Opting out of our correspondence 
We send marketing communications to you via email, you may opt out of receiving any further marketing communications by clicking the ‘unsubscribe’ or ‘opt-out’ function in the email. In addition, you can also exercise your opt-out right at any time by contacting us at admin@thehitchcompany.com and providing the following information: your name, your email address, a contact telephone number, the marketing communications you would like to opt out of receiving.

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 
  
International Transfers 
Countries outside of the European Economic Area (EEA) don't always provide the same level of protection to your personal data, so European law has forbidden transfer of personal data outside the EEA unless the transfer meets a certain criteria. 
We will do our utmost to attain a similar level of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within Europe. If we cannot do this, we will request your explicit consent to the transfer and you can withdraw this consent at any time you like. 
  
Data Security 
The Hitchcorp LTD have put in place commercially reasonable and appropriate security measures to prevent your personal information and data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit the access to your personal data and information to those employees, agents, contractors and other third parties who have a business need to know. They will only be allowed to process your personal data on our instructions and they are subject to a duty of confidentiality. 
At the Hitchcorp LTD we have put in place procedures to deal with any suspected data security breach and we will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at: admin@thehitchcompany.com 

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to change this policy at our own discretion without notice.

Keeping data up to date
We make full effort to make sure that any data that we hold on our users is accurate and up to date. Over time we may contact you to ensure that your situation, details and personal wishes remain the same.
We would appreciate it if you could inform us of any changes to your personal information, such as your contact details, so that we can keep our records up to date. You can do this by contacting us at: admin@thehitchcompany.com 
  
Complaints
In the event that you wish to make a complaint about how your personal data is being collected, processed or used or how your complaint has been handled, you have the right to lodge a complaint directly with the Information Commisioner's Office (ICO) who are the UK supervisory authority for data protection issues (www.ico.org.uk). 
If you do have a complaint, we would be grateful if you bought this to our attention first so we can try our utmost to resolve it for you.

Minors 
The Site is not intended for individuals under the age of 18.

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at: admin@thehitchcompany.com